Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Developing software and enhancing communications

The client needed software to integrate their system with their end customers’. We helped Marcon save up to 40% on automation system development costs...


Delivering an innovative collaboration system using agile development

The client needed a unified management system to improve access and efficiency. We designed a scalable system capable of serving 100 users in multiple locations...


Developing embedded software for faster franking machines

The client needed to improve the performance of its core product. We delivered cost savings and operation time by 30%...

All case studies