Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Developing crucial scheduling software module for swiss trains

The client needed to improve its timetabling system. Our multi-component, web-enabled solution saves time and paper and enhances functionality...


Developing a hotel central reservation system for Reconline

The client needed a new central reservation system to stay competitive. We produced the most advanced system in current use...


Delivering a mission-critical russian presence

The client needed to satisfy local operators without disrupting their plans for expansion. Our participation enabled them to expand without delays or diversions...

All case studies