Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Performing upgrades and migrations of a customised ECM system for Philip Morris Izhora

The client needed to reduce time pressures. Our sophisticated workflow management system maximised their software capability...


Developing software to analyse potential distribution partners

The client needed to replace mission-critical software. We introduced system enhancements, enabling faster decision-making...


Delivering an innovative collaboration system using agile development

The client needed a unified management system to improve access and efficiency. We designed a scalable system capable of serving 100 users in multiple locations...

All case studies