Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Planning system module development

The company needed to minimize the costs of warehousing and transportation, as well as reducing losses related to extended storage of raw materials...


Deploying a sophisticated core billing system

The client needed a sophisticated core billing system. Our solution, created using open, non-proprietary technologies, enhances the experience and loyalty of subscribers...


Building and operating a nearshore development centre

The client had to reduce their products’ time to market. We trained personnel in selected disciplines and set them to work...

All case studies